Support with all of your Dynamics products whenever you need it
Our ST Consulting team-members have in-depth knowledge of these systems, both as consumers and as service operators. We are on-hand every day Monday-Friday 09:00- 18:00 to provide clarity, reduce stress and give you great ideas for expanding your system use for all Microsoft Dynamics CRM, GP or ReQlogic.
As part of your support contract with ST Consulting, some entitlements would include:
Flexible Support Cover – for those subsidiaries overseas options will be presented from part of our tailored support service to help cater for all businesses
Special cover for unique events – a key service for extra piece of mind and confidence for those events that may not be covered under support but our assistance is needed such as upgrades to service packs or updates etc.
Telephone/Remote Support – Our support lines are available without lengthy delay, every working day of the week
Access to Microsoft CustomerSource Knowledge Base – a password protected site just for Microsoft Dynamics users allowing them to search the knowledge base, download key updates, view online training and review help information, virtually 24 hours a day
Onsite surgeries – If external issues deteriorate your system’s efficiency or previously efficient processes begin to irritate, we can immediately assist you in getting up and running again
Post Implementation, our aim is to ensure that you receive the maximum benefits from our services on your new/upgraded system. ST Consulting believe in a culture of knowledge sharing and it is up to us to share our knowledge, skills and expertise. We provide training to drive user adoption and ensure you achieve the value of your system.
- Cross-team training – We provide training programs which not only teach individuals how to maximise their software but also teach them to train others
- Onsite/Remote training – We can provide application and technical training for all systems whilst onsite or via a remote/web session.
Above all we ensure that businesses won’t need endless calls to our ST team members or repetitious log-ins to CustomerSource, since our integration process is fine-tuned to avoid difficulties further down the line.
If you would like to discuss your support contract or would like to discuss your business requirements get in touch with us here and we would be happy to assist with any queries you may have.
Five reasons why our clients choose ST Consulting:
We work in partnership with our clients, and we think its the best way to conduct business. Over the past 13 years, more than half of our projects came from repeat customers. Just as compelling is the number of Dynamics customers who switched their Dynamics GP support to ST Consulting from our competitors.
All our consultants are Microsoft Certified, they're functional experts with real world experience. The core delivery team stays the same for each project, our Project Manager will pull in additional specialists when needed on each project.
Our unique delivery model drives both our project quote process and our weekly project reporting. Our project quotes contain full details of the scope and consulting effort for each stage of your project. You can use this detail to fine tune the project scope and consulting effort to achieve a successful implementation. Once we start the project, we'll send you a weekly project report that shows you the project budget v actual, together with hours used by consultant for each stage of the project - you'll always know where you stand on every project we work on. customers who switched their Dynamics GP support to ST Consulting from our competitors.
Once your Dynamics implementation is complete, a common problem with many Microsoft Dynamics CRM and Microsoft Dynamics GP support partners is their lack of responsiveness, leaving you with a backlog of problems and unanswered queries. Our unique delivery model extends to our support services too, providing you with faster responses and call close time, leaving you to get on with your job without delays.
Our consulting team is 15 strong and growing. We have the experience and headcount to deliver complex projects without the bloat, red tape and cost you experience from larger Dynamics Partners.